Delivery, Returns & Refunds

FREE DELIVERY

We provide 100% FREE delivery on all orders over £100 in Mainland UK

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

INTERNATIONAL REFUNDS

At this time we are unfortunately unable to offer returns and exchanges outside of UK, Ireland and the Channel Islands. If your item is damaged or lost in transit please revert back to your shipping email and follow the next steps, please note you have five days after receiving the goods to make a claim.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@brewedbyhand.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@brewedbyhand.com with your order info.

SHIPPING

To return your product, email admin@brewedbyhand.com for a return slip & mail your product to:

c/o Brewed by Hand 
PO BOX 25
Melton Mowbray
LE13 1ZG
U.K.