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Frequently Asked Questions

See some of frequently asked questions & troubleshooting below.

The Opal One is compatible with the "Original" Nespresso type/size coffee capsules. It is not compatible with the Nespresso "Vertuo" type/size of coffee capsule.

Cause: The water tank does not have sufficient water.

Solution: Fill the water tank to max capacity.

Cause: The capsule container is full, or the pod may be deformed.

Solution: Ensure the capsule container is empty. If a pod is stuck, push it down with one finger or open/close the handle.

Cause: Pod may become stuck to the machine & melt / deform if the pod is not ejected after the brew cycle.

Solution: Eject pod immediately after the brew cycle by lifting the handle and allowing the pod to drop into the capsule container.
If a pod is stuck, push it down with one finger or open/close the handle.

Cause: This can happen when the handle is opened too quickly after brewing.

Solution: Leave a few moments to allow the residual pressure to escape.

Cause: Drip tray is full or not inserted properly.

Solution: Empty drink tray & ensure it’s in place.

Cause: The ground coffee in the pod is too fine.

Solution: Change to a new coffee pod (see types of pods section)

This is normal. The machine uses a pressurised system to ensure the best extraction.

This is normal. The heater is keeping warm / the machine is purging.